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Frequently Asked Questions
Streets
Sidewalks
Driveways
Shoveling Assistance
Frequently Asked Questions
Click here for Frequently Asked Questions about snow removal in Naperville.
Streets
Department of Public Works crews will begin applying salt to the roadways when precipitation, either snow or ice, begins to accumulate and cause unsafe traveling conditions. Crews will begin an all-out plowing operation whenever two inches of snow have accumulated on paved services and snow is still falling.
Whenever two inches of snow has accumulated and snow is still falling, the city begins an all-out plowing effort. The city applies brine solution to major thoroughfares in advance of a storm to provide additional safety. Naperville has established a priority plowing system for the more than 500 miles of roadway so that main traffic routes are plowed first. Naperville's goal is to clear all streets within 14 hours after the snow stops falling, but heavier snows often take longer to clear.
Arterial and main streets are plowed in the first phase of snow removal, residential side streets, cul-de-sacs, alleys and dead ends are cleared in the second phase. Cul-de-sacs are more difficult to clear than through streets as there is less space in parkways to dump snow without burying driveways, mailboxes, streetlights or fire hydrants.
The City of Naperville plows most streets within the city limits; however, there are a number of roads that are the responsibility of other local government agencies. For example, the state plows Ogden Avenue and Route 59; the counties plow 75th Street, Mill Street north of Ogden Avenue, Raymond Drive and Plainfield/Naperville Road south of 75th Street.
For emergency services during heavy snowfalls, call 9-1-1. The city will place a snowplow in front of an ambulance, fire truck or police vehicle to reach an emergency.
The city is not responsible for mailboxes damaged during snow plowing if they do not meet city guidelines. For information, call (630) 420-6095 or read our frequently asked questions.
Driveways
This is the responsibility of residents. City crews try to avoid putting large piles of snow in front of driveways; however, city snowplows have to push the snow out of the road to allow safe travel. Be a good neighbor and use your shovel or snow blower to place the snow in your yard, not in the street. Remember that putting snow on the street causes dangerously slippery conditions for both motorists and pedestrians and it is a city code violation.
Sidewalks
These are the responsibility of residents and/or property owners according to the Naperville Municipal Code. The city appeals to citizens to clear sidewalks for the safety of pedestrians and children walking to school. This will help to avoid creating dangerously slippery conditions for both motorists and pedestrians. State law protects property owners from any added liability if they shovel their sidewalks. You are also asked to clear snow around fire hydrants to aid firefighters and around meters to aid utility meter readers. Not keeping sidewalks clear is a city code violation.
Shoveling Assistance
The Naperville Jaycees offer a volunteer snow shoveling program for Naperville senior citizens. For more information, please call (630) 961-9375.
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